SHIPPING POLICY
Shipping Cost
All products $200 and over are FREE Shipping.
Products $199.99 and below will incur additional flat shipping rate of $15.
Order Confirmation
As soon as you place your order, you will receive a confirmation email. This means that we have received your order in our system and you will be required to complete order by making payment. After we receive your order, we will automatically start the processing of your package for delivery.
Order Shipment
Products usually ship out within 1-3 business days via UPS, Fedex, or Freight Delivery depending on your items size. Due to the larger size of some our products, we do not offer express shipping options. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within three business days of your order, feel free to follow up with us at info@vastvolts.com. We ship within all 50 states of the United States.
Estimated Time of Arrival
Once shipped, orders should arrive within 3-5 business days (does not include processing time or weekends). If the expected delivery date for your order would fall outside of the advertised 3-5 business day time frame, our customer service team will reach out to you to confirm if you are OKAY with that date.
Covid 19 Notice
Due to Covid-19 there might be delays up to several additional business days for larger items and non-essentials. This notice supersedes other notices herein.`1
Lost or Damaged Packages
Please inspect and check the packaging of your item(s) when they arrive for delivery. If you notice significant damages (especially signs of forklift damage), refuse delivery and contact us immediately, within 24 hours. If there are some minor damages, make note of this on the delivery slip before signing for delivery.
If you do not note damages on the delivery receipt or contact us within 24 hours after delivery, you are accepting the product condition as is and are not eligible for a return/refund/exchange. We cannot guarantee the manufacturer will cover any replacement parts for you if you do not contact us within 24 hours.
If your package arrives damaged, or if you are missing any items from your order, please Email us immediately within 24 hours . For your safety and records it is advisable to send us an email as a follow up to your call. We will take care of the problem as soon as possible. Please be sure to save your box and all packing materials in case an inspection or pickup is needed.
If the incorrect product arrives, or if the product you ordered is defective or damaged by the carrier, Elegant Home USA will cover the return shipping costs to ensure you get a replacement.
Delivery Notice
Vast Vest encourages customers to ALWAYS inspect packages before signing off on a delivery in case of damaged items.